I believe that I would be ideal for the position based upon my experience, skills, and knowledge and most important my people skills to enhance my career interest.
I trust you will find me well spoken, energetic, confident, personable and reliable, the type of person your customers expect when working with your organization.
Smith Sterling Laboratories
Inbound /Outbound Call Center OperatorCartago Industrial Zone
December 2011- November 2012
Essential Duties and Responsibilities:
• Coordinated and performed a range of department support activities; served as a liaison
between other divisions/departments.
• Provided administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
• Communicated mainly with Dental Offices in the USA, colleagues, dental technicians and
mangers in a prompt articulate manner.
• Complied with customer service policies and procedures meeting call center operational
standards.
• Processed orders and prepares correspondences.
• Assisted customers in problem solving, planning, development and execution of stated goals and objectives.
• Maintained a day to day professional relationship with schedulers, technical advisors and
managers.
• Establishes positive working relationships with internal and external customers by helping the customer feel valued, appreciated and involved in discussions and decisions.
• Takes personal responsibility for customer service challenges, correcting them quickly and in a positive manner.
• Seeks advice and input from the team leader or manger when needed.
ExplorNatura
Sales and Marketing Executive /Leisure Sales ExecutiveTurrialba, Cartago
December 2010- June 2011
Essential Duties and Responsibilities:
Negotiated contracts with vendors and distributors to manage product distribution,
establishing distribution networks and developing distribution strategies.
Sold Tours to the AEC (Adventure Education Center) Turrialba Language School
Sold Operators Tours ( Rappelling, Rafting ETC.. tours for the walk ins
Visited agencies throughout the regions (marketing proposes)
Sold Internet Tour and travel packages for the operator
Followed up on sales and marketing with internet leads.
Marketing for the Tour operations
Essential Duties and Responsibilities:
Assisted President in keeping established communications between agency and all’s
hotels, tour operators, and ground transportation provider’s outside
Negotiate contracts with vendors and distributors to manage product distribution,
establishing distribution networks and developing distribution strategies.
Assisted President in building internet basic travel information packages for the agency
Assisted President in inspecting hotels and tour operators for the agency
Followed up on sales and marketing with internet leads.
Marketing for Tortuguero Expeditions visited hotels, etc
Assisted President with the start up of the agency
Counter Assistance in office
Costa Rica 2 Go
Acting General ManagerRohrmoser - San Jose
December 2009 –July 2010
Essential Duties and Responsibilities:
Assisted President in keeping established communications between agency and all’s
hotels, tour operators, and ground transportation provider’s outside
Negotiate contracts with vendors and distributors to manage product distribution,
establishing distribution networks and developing distribution strategies.
Assisted President in building internet basic travel information packages for the agency
Assisted President in inspecting hotels and tour operators for the agency
Followed up on sales and marketing with internet leads.
Marketing for Tortuguero Expeditions visited hotels, etc
Assisted President with the start up of the agency
Counter Assistance in office
Samantha Tours
International Sales ManagerBarrio Amon, San Jose
October 2007-December 2009
Essential Duties and Responsibilities:
Negotiate contracts with vendors and distributors to manage product distribution,
establishing distribution networks and developing distribution strategies
Assisted Owner in building internet basic travel information packages for the agency
Operated Paradise Sunset Tours (Quepos) and Isla San Lucas (Puntarenas)
Vacation Packages and Family Vacations via internet for the company
Assisted Owner with the start up of the agency in October 2007
Followed up on sales and marketing with internet leads.
Counter Assistance in office
Costa Rica Online Travel
Sales and Marketing Executive • Leisure Sales ExecutivePaseo Colon, San Jose
October 2003 –January 2007
Essential Duties and Responsibilities:
Assisted General Manager in keeping established communications between agency and
all’s hotels, tour operators, and ground transportation provider’s
Sold internet packages for the agency for leisure travelers Fishing, Golf Packages and
Family Vacations
Assisted General Manager in building internet basic travel information packages for the
agency
Assisted General Manager in inspecting hotels and tour operators for the agency
Assisted General Manager with the start up of the agency in October of 2003
Resolved problems, concerns and issues with customers in a timely manner
Meet and greet clients (VIP’s) on arrival at the International Airports
Followed up on sales and marketing with internet leads.
Ericson Travel (Part Time Basis)
Executive Sales and Marketing Travel Agency - Corporate Sales ExecutiveHeadquarters Office Westport, Connecticut –Trumbull, Connecticut, Beltsville, Maryland
April 1995- October 2003
Essential Duties and Responsibilities:
Managed large portfolio of international clients in the North American and Latin American travel Agency focused on combination world-class travel for the Corporate and Leisure clients
Responsible entailed generating business by knowing the needs of our customers,
ensured that new existing customer accounts receive excellent service, acquired new
sales accounts, within the Northern Eastern and Mid -Atlantic Region
Developed a positive image for the Travel agency as an aggressive, competitive, world-
class travel agency for the Corporate and Leisure clients (Clients base included Centex
Inc, United States Hispanic Chamber of Commerce, Golf Digest/Golf World magazines
Negotiate contracts with vendors and distributors to manage product distribution,
establishing distribution networks and developing distribution strategies.
Attended World Wide Travel Exposition (Miami, Washington DC, Chicago, Boston San
Juan, Puerto Rico and New York City
Maintained detailed and accurate sales records receive and process Travel Contracts.
Focused on existing accounts, negotiated existing accounts and contracts etc
Resolved problems, concerns and issues with clients in a timely manner
CERTIFICATIONS • ACCOMPLISHMENTS:
Department of Justice (DOJ) New England Civil Rights Commission on Hispanic Affairs (4 terms)
Employee State of Connecticut Housing Inspector State May 1992- January 2002
Employee City of Norwalk, CT Traffic and Parking (Special Constable) April 1982-`May 1992
United States Marine Corp 1978 –1986
EDUCATION:
United States Marine Corp Engineering School
Camp Lejuene, North Carolina
Coastal Carolina Community College Associate in Applied Science (A.A.S.),
Law Enforcement Training
John Jay College NY Security Management Fire Safety Director
New York, NY and Connecticut Mandate
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